Last updated: 12 August 2026
PeptideLabs supplies temperature-sensitive laboratory materials strictly for qualified in-vitro research. Because product integrity depends on controlled storage and handling, returns are handled differently from ordinary consumer goods.
Order cancellation
To request a cancellation, contact support@peptidelabs.in or WhatsApp support as soon as possible. We can cancel and refund an order only before it has been dispatched. Once an order has entered dispatch, it cannot normally be cancelled.
Damaged, incorrect or missing items
Please inspect the parcel promptly after delivery. Contact us within 48 hours if an item is damaged in transit, incorrect or missing. Include the order number, clear photographs of the parcel and product, and an unboxing video where available. Do not discard the packaging while the claim is being reviewed.
After verification, PeptideLabs may provide a replacement, store credit or refund for the affected item. The appropriate resolution depends on the available evidence and stock.
Change-of-mind returns
For safety, traceability and storage-integrity reasons, peptides, reconstitution materials and other laboratory products cannot be returned after dispatch merely because the customer changed their mind. Products whose seal, packaging or storage history may have been compromised cannot be resold.
Refund processing
Approved refunds are issued to the original payment method. Bank and payment-provider processing times may vary after PeptideLabs has initiated the refund. Original shipping charges are not normally refundable unless the order was incorrect or damaged because of our error.
Return authorization
Do not send a product back without written authorization. If a physical return is required, support will provide the correct return instructions. Unauthorised returns may be refused because the product’s identity and storage chain cannot be verified.
Research-use limitation
All products are supplied for in-vitro laboratory research only. They are not intended for human or veterinary use, diagnosis, treatment, self-administration or consumption.
Contact
Email: support@peptidelabs.in
Support hours: Monday–Saturday, 9 AM–6 PM IST